Common Ground Online Chat

Crisis Chat Etiquette

  • Use a  computer with a strong internet connection to minimize disruptions.
  • Use respectful language.
  • Stay focussed on the chat and respond promptly, limit multi-tasking.
  • If you need to step away from your computer, let us know or end the chat and come back when you have more time.


The crisis chat is available weekdays from 4-10pm.  If chat is not available, please send an email to  or call the crisis line at 800-231-1127 or the National Suicide Prevention Hotline at  800-273-TALK.

If we are off line and you are in a crisis and need to chat/text with someone immediately, click on the below link and that will connect you to a center to chat/text now.


After 10pm we can offer the services of the NSPL national chat program 2pm-2am EST. Login  at

The Crisis Text Line is available 24/7.    Users  should text “Hello” to 741741